Refundpolicy

Refundpolicy

At Houseboat Oslo, we understand that travel plans may change due to unforeseen circumstances. To accommodate such situations fairly, we have established the following refund guidelines for all guests.

If a guest cancels their booking more than seven days prior to their scheduled check-in date, they are eligible for a full refund of the amount paid. For cancellations made within seven days of the check-in date, a 50% refund will be processed. However, cancellations made on the day of arrival or no-shows will not be eligible for any refund.

In the case of an early check-out, refunds are not applicable for the unused nights. We encourage guests to plan accordingly and inform us as early as possible about any changes in their itinerary.

Guests wishing to reschedule their booking can do so without penalty if the request is made at least seven days prior to the original check-in date. Date changes requested within seven days are subject to availability and may incur partial cancellation charges.

If, under rare circumstances, Houseboat Oslo must cancel a confirmed booking due to operational issues, weather conditions, or unforeseen emergencies, guests will receive a 100% refund. We will also assist in arranging alternative accommodations wherever possible.

Refunds are typically processed within 7 to 10 working days through the original method of payment. Please note that in some cases, banks or payment gateways may deduct a small transaction fee, which is beyond our control.

Certain promotional offers or discounted bookings may be non-refundable. Guests are advised to carefully review the terms of such offers at the time of booking.